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BUSINESS EXCELLENCE
SERVICES
5S:-
Introduction
5s denotes the five
Japanese words which when Romanized begins with letter S. A set
of concepts which forms the basis for all activities being
undertaken during daily operations in the workplace is known as
5s
What is 5s?
1)
SEIRI (Proper arrangement)
2)
SEITON (Orderliness)
3)
SEISO (Cleanliness)
4)
SEIKETSU (Cleanup)
5)
SHITSUKE (Discipline)
Advantage of 5s
1.
Zero changeover bring product diversification
2.
Zero defects brings higher quality
3.
Zero waste brings lower costs
4.
Zero delay brings reliable deliveries.
5.
Zero injuries promote safety
6.
Zero breakdown bring maintenance
7.
Zero complains greater confidence and trust
8. Zero red ink bring corporate growth
Kaizen is the lean manufacturing term for continuous improvement
and was originally used to describe a key element of the Toyota
Production System. In use, Kaizen describes an environment where
companies and individuals proactively work to improve the
manufacturing process.
Detail
Kaizen events have become commonplace at companies that practice
lean manufacturing. But these events are only a portion of the
complete Kaizen process. Traditionally companies have focused on
a project based path to change. Organizations that work toward a
state of constant improvement understand that Kaizen events are
a tool that allows them to focus resources and employees on
process improvements. By understanding the current process and
the future state goals you can implement Kaizen. Creating a
corporate culture of continuous improvement will allow you to
adapt to a changing marketplace and exceed customer
expectations.
A critical component of Kaizen is an unbiased view of the current
state. Particularly when companies are profitable and customers
are generally satisfied, changes to any process can seem both a
waste and a risk. There may be bias against change when the
people who created a process are the same people who need to
continuously change the process. In order to overcome this it is
necessary to understand the current process, particularly any
shortcomings. By studying, understanding and documenting the
current process you can identify areas that would benefit from
change.
Once the current state is understood and documented and the future
state defined you are then ready to create and implement your
improvement process. The most successful improvements involve
everyone who is part of the process that is being changed. The
actual steps and methods of changing aren't the focus of Kaizen.
There are several tested and documented methods of improving a
process.
Mistake Proofing
Resources
The goal of mistake-proofing or poka yoke is to eliminate mistakes.
In order to eliminate mistakes, we need to modify processes so
that it is impossible to make them in the first place. With
mistake-proofing solutions, many repetitive tasks that depend
upon the memory of the worker are built into the process itself.
Mistake-proofing frees the time and minds of the workforce to
pursue more creative and value-adding activities.
Mistake-proofing also involves a change in the mindset of the
organization. Organizations must establish a mistake-proofing
mindset that promotes the belief that it is unacceptable to
allow for even a small number of product or service defects.
Poka Yoke Resources
The goal of mistake-proofing or
poka yoke is to eliminate mistakes. In order to eliminate
mistakes, we need to modify processes so that it is impossible
to make them in the first place. With mistake-proofing
solutions, many repetitive tasks that depend upon the memory of
the worker are built into the process itself. Mistake-proofing
frees the time and minds of the workforce to pursue more
creative and value-adding activities. Mistake-proofing also
involves a change in the mindset of the organization.
Organizations must establish a mistake-proofing mindset that
promotes the belief that it is unacceptable to allow for even a
small number of product or service defects.
Poka yoke is a concept developed by an industrial engineer named
Shigeo Shingo in the early 1960’s. Poka yoke (pronounced
“poh-kah yoh-kay”) comes from two Japanese words – “yokeru”
which means “to avoid”, and “poka” which means “inadvertent
errors.” Thus, poka yoke more or less translates to “avoiding
inadvertent errors”. The English translation is mistake proofing
or error proofing. Shigeo Shingo’s objective was to eliminate or
minimize the requirement for inspection by eliminating errors
before they occur rather than finding and fixing them. Since
human errors usually stem from people who are distracted, tired,
or disinterested, a good poka yoke solution is one that requires
no attention from the worker. Such a poka yoke device will
prevent the occurrence of mistakes even if the worker loses
focus on what he or she is doing.
Poka yoke is implemented by using simple objects like fixtures,
jigs, warning devices, and the like to prevent people from
making mistakes. These objects, known as poka yoke devices, are
usually designed to stop the machine and alert the operator if
something is about to go wrong. In addition to these types of
devices, concepts like color coding, texturing, and visual
indicators are also used.
Poka yoke concepts are not only used in manufacturing and assembly
processes, they are also used in the product design process,
designing parts that cannot physically be assembled incorrectly,
and connection points are often color coded to prevent wiring or
piping errors. Color coding is also used to allow the quick
identification of the correct materials.
Some simple examples of poka yoke devices in everyday life are; the
tethered gas cap which prevents you from leaving it behind, the
screen on one side of the foul pole in baseball so the umpire
can tell which side the ball passed on, a 3.5 inch diskette
which can only be inserted if oriented correctly, the drain hole
near the top of the sink to prevent overflow, pick-lists on
computer data entry screens to prevent spelling errors or other
typos, color coded forms, etc.
Poka yoke concepts can be applied at home and at work, in any job.
One simply needs to find ways to make it obvious how something
is supposed to be done, make it impossible to do something
incorrectly, or make it obvious when something has been done
incorrectly. The most commonly used techniques are color coding,
distinguishing by size, and the use of pictures to show the
correct outcome.
Note: The original term was baka yoke, which translates to fool
proofing. Out of respect for people, the term was changed to
poka yoke (mistake proofing/error proofing).
Lean Manufacturing
Resources
Lean manufacturing is a business system for organizing and managing
product development, operations, suppliers, and customer
relations that requires less human effort, less space, less
capital, and less time to make products with fewer defects to
precise customer desires, compared with the previous system of
mass production.
Lean manufacturing is a management philosophy focusing on reduction
of the seven wastes
1. Transportation
2. Inventory
3. Motion
4. Waiting time
5. Over-production
6. Processing Itself
7. Defective Product (Scrap in manufactured products or any type
of business.)
By eliminating waste (muda), quality is improved, production time
and costs are reduced.
To solve the problem of waste, Lean Manufacturing has several
"tools" at its disposal. These include constant process analysis
(kaizen), "pull" production (by means of kanban) and
mistake-proofing (poka-yoke).
Most experts now agree, however, that Lean Manufacturing is not
just a toolset. Rather it is a holistic, comprehensive,
enterprise-wide program designed to be integrated into the
organization's core strategy. In addition, experts in this field
believe that philosophy-based Lean Manufacturing strategy is the
most effective way to launch and sustain lean activities. The so
called "Toyota Way," popularized by Dr. Jeffrey Liker's book of
the same name, emphasizes the creation of the right kind of
environment in which to grow and support Lean Thinking.
Key lean manufacturing principles include:
* Pull processing: products are pulled from the consumer end, not
pushed from the production end
* Perfect first-time quality - quest for zero defects, revealing &
solving problems at the source
* Waste minimization – eliminating all activities that do not add
value & safety nets, maximize use of scarce resources (capital,
people and land)
* Continuous improvement – reducing costs, improving quality,
increasing productivity and information sharing
* Flexibility – producing different mixes or greater diversity of
products quickly, without sacrificing efficiency at lower
volumes of production
* Building and maintaining a long term relationship with suppliers
through collaborative risk sharing, cost sharing and information
sharing arrangements.
Lean is basically all about getting the right things, to the right
place, at the right time, in the right quantity while minimizing
waste and being flexible and open to change.
Lean thinking got its name from a 1990’s best seller called "The
Machine That Changed the World : The Story of Lean Production".
The book chronicles the transitions of automobile manufacturing
from craft production to mass production to lean production.
The seminal book Lean Thinking by Womack and Jones, introduced five
core concepts:
1. Specify value in the eyes of the customer
2. Identify the value stream and eliminate waste
3. Make value flow at the pull of the customer
4. Involve and empower employees
5. Continuously improve in the pursuit of perfection.
Finally, there is an understanding that Toyota's mentoring process
(loosely called Senpai and Kohai relationship) so strongly
supported in Japan is one of the ways to foster Lean Thinking up
and down the organizational structure. The closest equivalent to
Toyota's mentoring process is the concept of Lean Sensei, which
encourages companies, organizations, and teams to seek out
outside, third-party "Sensei" that can provide unbiased advice
and coaching, as indicated in Jim Womack's Lean Thinking book.
Experienced kaizen members at Toyota, for example, often bring up
the concept of "Senpai, Kohai," and "Sensei," because they
strongly feel that transferring of Toyota culture down and
across the Toyota can only happen when more experienced Toyota
Sensei continuously coaches and guides the less experienced lean
champions. Unfortunately, most lean practitioners in North
America focuses on the tools and methodologies of lean, versus
the philosophy and culture of lean. Some exceptions include
Shingijitsu Consulting out of Japan, which is made up of
ex-Toyota managers, and Lean Sensei International based in North
America, which coaches lean through Toyota-style cultural
experience.
TPM Total
Productive
Maintenance Resources
Total productive maintenance (TPM)
is the systematic execution of maintenance by all employees
through small group activities. The dual goals of TPM are zero
breakdowns and zero defects; this obviously improves equipment
efficiency rates and reduces costs. It also minimises inventory
costs associated with spare parts. It is claimed that most
companies can realise a 15-25 percent increase in equipment
operation rates within three years of adopting TPM. Labor
productivity also generally increases by a significant margin,
sometimes as high as 40-50 percent.
The Japanese imported preventive maintenance (PM) from the United
States in the 1950s and it remained well established until the
1970s. This consisted mainly of time-based maintenance featuring
periodic servicing and overhaul. During the 1980s PM was
steadily replaced by predictive maintenance, or condition-based
maintenance. TPM is often defined as productive maintenance
involving total participation - a kind of marriage between PM
and TQM. Many organisations misconstrue this to imply that only
shop floor staff need be involved. However, TPM should be
implemented on a company-wide basis.
TPM aims to establish good maintenance practice through the pursuit
of "the five goals of TPM" :
1. Improve equipment effectiveness: examine the effectiveness of
facilities by identifying and examining all losses which occur -
downtime losses, speed losses and defect losses.
2. Achieve autonomous maintenance: allow the people who operate
equipment to take responsibility for, at least some, of the
maintenance tasks. This can be at : the repair level (where
staff carry out instructions as a response to a problem); the
prevention level (where staff take pro-active action to prevent
foreseen problems); and the improvement level (where staff not
only take corrective action but also propose improvements to
prevent recurrence).
3. Plan maintenance: have a systematic approach to all maintenance
activities. This involves the identification of the nature and
level of preventive maintenance required for each piece of
equipment, the creation of standards for condition-based
maintenance, and the setting of respective responsibilities for
operating and maintenance staff. The respective roles of
"operating" and "maintenance" staff are seen as being distinct.
Maintenance staff are seen as developing preventive actions and
general breakdown services, whereas operating staff take on the
"ownership" of the facilities and their general care.
Maintenance staff typically move to a more facilitating and
supporting role where they are responsible for the training of
operators, problem diagnosis, and devising and assessing
maintenance practice.
4. Train all staff in relevant maintenance skills: the defined
responsibilities of operating and maintenance staff require that
each has all the necessary skills to carry out these roles. TPM
places a heavy emphasis on appropriate and continuous training.
5. Achieve early equipment management: the aim is to move towards
zero maintenance through "maintenance prevention" (MP). MP
involves considering failure causes and the maintainability of
equipment during its design stage, its manufacture, its
installation, and its commissioning. As part of the overall
process, TPM attempts to track all potential maintenance
problems back to their root cause so that they can be eliminated
at the earliest point in the overall design, manufacture and
deployment process.
TPM works to eliminate losses :
* Downtime from breakdown and changeover times
* Speed losses (when equipment fails to operate at its optimum
speed)
* Idling and minor stoppages due to the abnormal operation of
sensors, blockage of work on chutes, etc.
* Process defects due to scrap and quality defects to be
repaired
* Reduced yield in the period from machine start-up to stable
production
Six Sigma Resources
Lean Six Sigma is the application of lean techniques to increase
organizational speed, while combining the tools and culture of
Six Sigma to improve efficiencies and focus on customers’
issues. The principles of Lean Six Sigma are to initially work
on causes of customer critical-to-quality issues and those that
create the longest lead-time delays in any process. Eliminating
those causes provides the greatest opportunity for improvement
in cost, quality, capital, and lead-time.
Six Sigma at many organizations simply means a measure of quality
that strives for near perfection. Six Sigma is a disciplined,
data-driven approach and methodology for eliminating defects
(driving towards six standard deviations between the mean and
the nearest specification limit) in any process -- from
manufacturing to transactional and from product to service.
The statistical representation of Six Sigma describes
quantitatively how a process is performing. To achieve Six
Sigma, a process must not produce more than 3.4 defects per
million opportunities. A Six Sigma defect is defined as anything
outside of customer specifications. A Six Sigma opportunity is
then the total quantity of chances for a defect. Process sigma
can easily be calculated using a Six Sigma calculator.
Lean Six Sigma is the application of lean techniques to increase
organizational speed, while combining the tools and culture of
Six Sigma to improve efficiencies and focus on customers’
issues. The principles of Lean Six Sigma are to initially work
on causes of customer critical-to-quality issues and those that
create the longest lead-time delays in any process. Eliminating
those causes provides the greatest opportunity for improvement
in cost, quality, capital, and lead-time.
Six Sigma at many organizations simply means a measure of quality
that strives for near perfection. Six Sigma is a disciplined,
data-driven approach and methodology for eliminating defects
(driving towards six standard deviations between the mean and
the nearest specification limit) in any process -- from
manufacturing to transactional and from product to service.
The statistical representation of Six Sigma describes
quantitatively how a process is performing. To achieve Six
Sigma, a process must not produce more than 3.4 defects per
million opportunities. A Six Sigma defect is defined as anything
outside of customer specifications. A Six Sigma opportunity is
then the total quantity of chances for a defect. Process sigma
can easily be calculated using a Six Sigma calculator.
The fundamental objective of the Six Sigma methodology is the
implementation of a measurement-based strategy that focuses on
process improvement and variation reduction through the
application of Six Sigma improvement projects. This is
accomplished through the use of two Six Sigma sub-methodologies:
DMAIC and DMADV. The Six Sigma DMAIC process (define, measure,
analyze, improve, control) is an improvement system for existing
processes falling below specification and looking for
incremental improvement.
The Six Sigma DMADV process (define, measure, analyze, design,
verify) is an improvement system used to develop new processes
or products at Six Sigma quality levels. It can also be employed
if a current process requires more than just incremental
improvement. Both Six Sigma processes are executed by Six Sigma
Green Belts and Six Sigma Black Belts, and are overseen by Six
Sigma Master Black Belts.
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